Frequently Asked Questions (FAQ)

 

1. What types of herbs do you sell?

We offer a wide range of herbs, including Nigerian herbs, imported herbs, Western herbs, Indian and Ayurvedic herbs, Chinese herbs, and essential oils. Our products cater to various health needs such as insomnia, arthritis, PCOS, hormonal imbalance, gut health, and more.

2. Can I get personalized herbal recommendations?

Yes! We provide personalized herbal blends tailored to your specific health concerns. Simply contact us with your needs, and our herbal experts will curate the best combination for you.

3. Are your herbs safe for children?

We have a selection of kid-friendly herbs formulated with safety and gentle care in mind. However, we always recommend consulting your pediatrician before starting any herbal treatments for children.

4. How do I know which herbs are right for me?

You can reach out to us for guidance, and our team can help you select herbs based on your symptoms and health goals. We also provide detailed product descriptions and usage instructions on each product page.

5. Are your herbs organic or natural?

Most of our herbs are natural and sourced from trusted growers. Some are organically grown, and we strive to ensure quality and purity.

6. How should I use the herbs and oils?

Usage instructions vary by product, but if you’re unsure, kindly contact us for personalized advice.

7. Do you provide shipping internationally?

Yes, we ship both locally within Nigeria and internationally. Shipping times and costs may vary depending on your location.

8. How long does delivery take?

Delivery times depend on your location and the shipping method chosen. Typically, local orders arrive within 48 to 72 hours, while international shipping may take more time depending on where it’s going to.

9. Can I return or exchange products?

Due to the nature of herbal products, we generally do not accept returns or exchanges unless the product is defective or damaged during shipment. Please contact us immediately if you encounter any issues.

10. Are your herbs tested for quality and safety?

Yes, we ensure that all our herbs and products meet high-quality standards. We work with reputable suppliers and conduct quality checks to guarantee safety and efficacy.

11. Can I buy in bulk or wholesale?

Yes, we offer bulk and wholesale options for many of our products. Please contact us directly to discuss your requirements and get pricing information.

12. How do I store herbs and oils to maintain their quality?

Herbs and oils should be stored in a cool, dry place away from direct sunlight. Proper storage helps maintain their potency and shelf life.

13. Can I combine different herbs?

Some herbs can be safely combined, but it’s important to know the right combinations for your health needs. We recommend consulting with our herbal experts before mixing herbs on your own.

14. How do I place an order?

You can browse through our online store, add your desired products to the cart, and complete checkout securely. For personalized orders or inquiries, contact us directly via phone, email, or WhatsApp.

15. What is your refund policy after payment?

We offer refunds only within 24 hours after payment if your order has not yet been shipped. Please contact us within this timeframe to request a refund. After 24 hours, or once the order has been shipped, we do not offer refunds. This policy ensures fairness for both parties, as once shipping is initiated, the product is already on its way to you.