Shipping and Delivery
1. Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
2. Delivery Timeline
We aim to deliver orders within 48–72 working hours across Nigeria. However, delivery times may vary based on your exact location. For remote or hard-to-reach areas, additional time may be required.
3. Shipping Rates
Shipping fees are automatically calculated at checkout based on your location and the weight or volume of your order. Any applicable promotions or free shipping offers will be clearly stated.
4. Courier Services
We partner with reliable logistics providers to ensure your order is delivered promptly and securely. Once dispatched, tracking details will be sent via SMS, email, or WhatsApp (where applicable).
5. Delivery Issues
We are not liable for:
- Delays caused by courier logistics, weather, or unforeseen events.
- Incorrect delivery addresses provided by the customer.
- Packages marked as “delivered” but not received (please notify us within 24 hours).
6. Damaged or Missing Items
- Report the issue within 24 hours of delivery.
- Provide photo or video evidence for swift resolution.
- Valid claims may result in a replacement or refund.
7. Failed Delivery & Returns
If a package is returned due to an incomplete or incorrect address, or failure to collect, a re-delivery charge will apply. Please ensure all contact and delivery details are accurate during checkout.
8. International Shipping (If Applicable)
We currently ship within Nigeria. For international delivery or bulk orders, kindly contact us directly for special arrangements.
